Return & Exchange
Your 100% satisfaction is everything to us. Please feel free to contact us via email or WhatsApp for returning any eligible item within 15 days after receiving your original parcel.
Something You Need to Know Before Return:
- Defective items must be reported via Email email@example.com or WhatsApp (+86 18902326907) within 15 days of receipt. If you believe you have received an incorrect item, please contact us ASAP within 15 days of receiving your package, our customer service will reply to you ASAP to solve the problems.
- Please contact our customer service via WhatsApp (+86 18902326907) or Email firstname.lastname@example.org irstly, and then send the items back & email or WhatsApp us the copy of your shipping receipt within 5 days after confirmation. Please note that unauthorized returns will not be accepted.
- Items must be returned in original factory condition (unworn, unwashed, undispersed, undamaged with original package & gifts attached) as we do not sell refurbished or used products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- After the return request has been authorized, the items can be shipped back to the address we offered. Please kindly email or WhatsApp us your order number and the tracking number of returned package. Return credit will not be issued without proof of receipt and delivery.
- Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account.
- Buyer takes responsibility of the return shipping fee if there is no quality issue for our products. Or you can keep the product and negotiate with our customer service for a partial refund in the form of an E-Gift Card for the future purchase on our website. E-Gift Cards never expired!
- Please note that there will be $25 handling fee for returns which are due to buyers’problems.
- Customized order can not be returned.
A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
- If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
- If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size), we will take off $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
- If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Modification:
If you want to modify order before shipment, $5 will be charged as handling fee; once your order has been shipped out, we will not be able to change/cancel it for you.
Please note that there will be $25 handling fee for item exchanging. Besides, customized order can not be returned and exchanged.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history;or
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity; or
- The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situation in which a customer return history may be indicative of fraudulent activity. In this situation, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.